VL Kundcenter, our customer service, is located at the Central Station in Västerås, at Södra Ringvägen 1. We can help you with buying a ticket, finding the right bus or bus stop, or printing a map.
- Monday–Friday: 07.00–18.00
- Saturday: 08.30–16.00
- Sunday: 10.00–16.00
Our customer service (VL Kundcenter) is located at Resecentrum in Västerås.
At vl.se/ombud you find a list of all of our agents, and where they are located.
Our VL app
If you have a smartphone, the easiest way to buy a ticket is with our VL app. You can download our app to your smartphone, via Google Play and App Store. When you have downloaded the app you need to choose your payment method, and register a Visa or Mastercard. The VL app is available in both Swedish and English.
If you have bought a ticket with the VL app, you activate it by scanning the QR code on board the bus. Holding your phone horisontally makes it easier to scan the QR code.
Scan the QR code with your phone like this.
If you need to know where you can travel with our buses you can find all of our maps at vl.se/kartor.
If you have any questions or need help with a ticket or a map, please contact our customer service at (+46)771-22 40 00. You can also visit us at VL Kundcenter at Resecentrum.